Wrong name or email on my order
A wrong email is fixed by the seller. A wrong name rarely matters, unless the show asks for ID.
Updated 25 October 2026
Wrong email
The seller can correct the address and resend the tickets. For iaBilet orders, write to iaBilet with your order number and the right address. For tickets bought on enjoyevents.uk, contact us with the name you used, the show and the right address.
Wrong name
Most of our shows scan the QR code and do not check names. If the event page says that photo ID matching the ticket is required, ask the seller to correct the name before the show.
Points and discounts
Your points and your member discount are matched by email. If you bought with a different email than your Enjoy Events account, contact us with the order number and we link the order to your account.
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Related articles
- I did not get my tickets email Check spam and the email you typed, look in your account, then ask the seller or us.
- How points work Members earn 100 or 150 points for every paid ticket bought with the email of their account. Points last 12 months.
- What to bring to the door Your ticket's QR code on your phone, charged, and photo ID when the show asks for it.
- Where are my tickets? In the email from the seller you paid, and in your Enjoy Events account and app when the order uses the same email.
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Send us a message and we reply by email, usually within one working day.
