I did not get my tickets email
Check spam and the email you typed, look in your account, then ask the seller or us.
Updated 25 October 2026
- Check the spam or promotions folder, and search your inbox for "iaBilet" or "Enjoy Events".
- Check the email address you typed at checkout. A typo sends the tickets to an address that does not exist.
- Sign in to your Enjoy Events account or the app and open My tickets. If the order used the same email, the tickets are there even when the email went missing.
- Ask the seller. For iaBilet orders, iaBilet can resend the tickets or fix the address: write to them with your order number. For tickets bought on enjoyevents.uk, contact us with the name and email you used.
A payment can also fail quietly. If you cannot find the order anywhere and your card was not charged, simply buy again.
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Related articles
- Where are my tickets? In the email from the seller you paid, and in your Enjoy Events account and app when the order uses the same email.
- Wrong name or email on my order A wrong email is fixed by the seller. A wrong name rarely matters, unless the show asks for ID.
- How to contact us Write to us through the contact form or by email. For a technical problem with the site or the app, report it as a support case.
- Your tickets in the Enjoy Events app Every ticket bought with the email of your account appears in the app, ready to scan, iaBilet tickets included.
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