The event was postponed or moved
Your ticket is valid for the new date or venue. If you cannot come, ask for a refund within the seller's window.
Updated 25 October 2026
Sometimes a show has to move: a new date, or another venue in the same city. Your ticket stays valid, you do not need a new one, and the same QR code works at the door.
If the new date does not work for you, the seller gives a window of some days after the announcement in which you can ask for the ticket price back:
- iaBilet orders: write to iaBilet with your order number before the deadline in their announcement.
- Tickets bought on enjoyevents.uk: open the ticket in My tickets and press Request a refund, or contact us.
After the window closes the ticket stays valid for the new date but is no longer refundable.
A change of support act, running order or start time is not a reason for a refund.
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Related articles
- Can I get a refund? Cancelled shows are refunded. Otherwise tickets are not refundable, except within the window the event page gives.
- My event was cancelled You are refunded the ticket price by the seller you paid, without having to ask.
- I can no longer go Tickets are not refundable, but you can give yours to a friend. Never pay more than face value for someone else's ticket.
- Refunds for tickets bought on enjoyevents.uk Ask from the ticket page in your account, within the window the event page gives. We refund to the card you paid with.
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